Privacy Policy

Scope

This document sets out the general rules that apply to all of our apps. App-specific details — the collected-data table, third-party services, permissions and retention periods — are on the “Privacy Policy” link of each app’s page (apps.bilgesam.com/apps/<app>/privacy).

If the two documents differ, the app-specific policy prevails for that app.

Data controller

The controller of personal data processed in our apps is Bilgesam, the developer shown on Google Play. For any privacy question or request: contactmail.bsam@gmail.com

Data we may collect

Each app collects only the data it needs to work. Depending on the app, this may be one or more of the following:

• Account information: your email address and account ID, in apps that create an account.
• Content you create: messages you type in the app and — if you grant microphone permission — voice input processed to produce a reply.
• App activity: your progress, settings and preferences.
• Purchase information: the order and subscription status Google Play passes to us. Your card or payment details never reach us; Google Play processes the payment.
• Crash and diagnostic logs: technical information about which device and version the app crashed on, and why.

Some apps keep your data only on your device and send us nothing; where that is the case, the app’s privacy page says so explicitly.

Data we do not collect

Unless an app’s privacy page explicitly says otherwise, we do not access your contacts, photos, files, SMS or call logs, or your location.

We do not sell your data, share it with data brokers or build an advertising profile about you by tracking you across apps.

How we use data

We use the data we collect only to:

• Provide the app’s core features (e.g. generating an AI reply, saving your progress)
• Create your account, keep you signed in and protect your account
• Verify your purchases and unlock paid features
• Find bugs, fix crashes and improve performance
• Answer your support requests

Our legal bases are performance of a contract to provide the service, legitimate interest for security and debugging, your consent for optional features such as the microphone and notifications, and legal obligations where they apply.

Sharing and service providers

We share your data only with providers that help us run the service, and only to the extent that task requires. Depending on the app, these are services such as cloud hosting, AI model providers, Google Play Billing and Firebase Crashlytics. The providers each app uses are listed, with links to their own privacy policies, on that app’s privacy page.

Beyond that, we share data only when required by law or a court order, or when necessary to protect the safety of our users or others.

Advertising and purchases

If one of our apps shows ads, this is stated on its Google Play listing as “Contains ads” and on the app’s privacy page. Where the law requires it, personalised ads are shown only with your consent; you can reset or delete your advertising ID in Android settings.

In-app purchases are handled by Google Play Billing. You can manage or cancel subscriptions in Google Play → Payments & subscriptions.

International transfers

Our service providers’ servers may be located outside Türkiye or the European Economic Area. In that case your data is transferred under the safeguards the applicable law provides for, such as the standard contractual clauses offered by the provider.

Retention

We keep data only as long as it is needed. As a general rule:

• Account information and app content: until you delete your account
• Crash and diagnostic logs: at most 90 days
• Data stored only on the device: until you uninstall the app or clear its data
• Support correspondence: as long as needed to handle your request

App-specific periods are stated on the app’s privacy page.

Security

Traffic between our apps and our servers is encrypted with HTTPS/TLS. Access to data is limited to people who need it for their work, and we update our apps regularly against known vulnerabilities.

No system is 100% secure. If we become aware of a data breach, we notify the competent authority and affected users within the time the law requires.

Permissions

Our apps request only the Android permissions a feature needs in order to work. Declining an optional permission disables only that feature; the rest of the app keeps working.

You can revoke permissions at any time in Android Settings → Apps. The reason for each permission is listed on the app’s page.

Account and data deletion

In every app that creates an account, you can delete your account and associated data from inside the app. If you no longer have access to the app, send your deletion request from the email address registered to your account to contactmail.bsam@gmail.com. The steps are described on each app’s “Account & Data Deletion” page (apps.bilgesam.com/apps/<app>/delete-account).

Deleting your account does not automatically cancel an active Google Play subscription; cancel it separately in Google Play.

Children’s privacy

Unless stated otherwise under the Google Play Families programme, our apps are not directed at children. We do not knowingly collect personal data from users under 13 (or under a higher age where your country sets one); if we learn that such data has reached us, we delete it without delay.

If you are a parent and believe data about your child has been collected, write to contactmail.bsam@gmail.com.

Your rights

Depending on where you live, under the GDPR, Türkiye’s KVKK and similar laws you have the right to access your data, ask for it to be corrected or deleted, object to or restrict its processing, receive a portable copy, and withdraw any consent you have given at any time. You may also lodge a complaint with the data protection authority in your country.

Send your request to contactmail.bsam@gmail.com; once we have verified your identity we reply free of charge within 30 days at the latest.

This website

apps.bilgesam.com uses no cookies, does not ask you to sign in and runs no analytics trackers. The server keeps standard access logs for each request (IP address, date, requested address and browser information); these logs are used only for security and debugging and are kept for at most 30 days.

When you email us, your address and message are used only to answer your request; they are never added to a marketing list.

Changes

We may update this policy as our apps or the law change. The current version is always published on this page, with the last-updated date at the top. If a change is significant, we also notify you inside the affected app.

Contact

For privacy questions and requests: contactmail.bsam@gmail.com

We usually reply within 1–2 working days.